Shipping and Returns
All of our products are made to order, right here in the USA. Although we take more time and care to make your product exceptional, we still manage to get our product delivered in a timely manner. After placing your order, expect a 7-10 business day leadtime before the delivery process starts. Often times customers may recieve their product prior to the 7-10 business day shipping lead time, but due to busy seasons we have instituted this lead time for our customers to anticipate all year. We ship all of our orders Fedex and you will receive a track number when the order has been shipped out via email.
TireCovers.com stands by our products and will replace any defective product. It 's the responsibility of the buyer to fully inspect the product upon delivery and to notify us of any possible returns, due to defect or shipping damage. Any non-defective returns made without a call within this 24-hour inspection window will be assessed a 20% restocking fee. For defective or damaged goods, the customer has 14 days to return the product, customer must contact us prior to returning product with reason for the return. No returns will be accepted without a RMA # from our customer service department. Product must be like new and is subject to our inspection. DO NOT THROW AWAY ANY PACKAGING - product must be in new, original condition, packaged in original packaging and include all tags and paperwork that accompanied it. Product returns on non-defective merchandise must be shipped back with freight prepaid by customer, freight is non-refundable. Shipping on defective product returns will be paid by TireCovers.com. If for some reason a customer is returning a non-defective product they have 10 days to contact us to initiate a return. Again, if the 24-hour inspection call window has passed, all non-defective returns will be assessed a 20% restocking fee. All refunds are subject to inspection upon return. There is always a 20% Restocking fee for all custom orders. Contact us at the following link Email.
1 Year Limited Warranty
The 1 year limited warranty covers fading and craftsmanship from the date that your order was shipped. Craftsmanship relates to the the stitching of the elastic band or tubing bead that circles the face of the tire cover. All of our tire covers are made here in our factory and we stand behind our tedious attention to detail that results in delivering a quality product. That's why we use marine grade vinyl common in the watercraft industry. Combined with UV resistant inks we are giving you the best possible product using the best ingredients.
*** PLEASE NOTE ***
OUR TIRE COVERS ARE NOT INTENDED TO GO THROUGH ANY AUTOMATIC CAR WASH. IT WILL DAMAGE THE TIRE COVER EITHER FROM FORCE OR FROM CHEMICALS IN TODAY'S SOAPS AND WILL NOT BE RETURNABLE. We are not responsible for damage to tire covers that fall off and get damaged while driving because they weren't secured to a spare tire properly. Backing into objects or branches voids the limited warranty. Sharp objects can destoy the tire cover and are not part of this warranty. Please don't dry the tire cover in a dryer as it may cause damage to the product as-well-as leaving ink in your dryer. We aren't responsible for damages to your appliances if you choose to wash your tire cover in a washer or dryer. Contact us if you have a manufacturing defect Email with your problem and attach photos of the issue.
Please note the following as this will effect if we accept your return.
- Wrap your spare tire with a PLASTIC GARBAGE BAG. This will keep your tire cover in new & returnable condition (clean and free of dirt, grease and/or tire smudges). Oil from the tire has a tendency to bleed through the vinyl and can discolor the vinyl and your graphics. This is something that we will not cover under the warranty.
Contact us to request a RMA# by clicking on the email link Email. Include in your email the original order receipt with an explanation of what the problem is. We will provide information on how to exchange your tire cover and a RMA# within 24 business hours. You will need to mail the item back at your expense. We will charge $10.00 to ship the exchanged tire cover back to you. A cost of $10.00 is also applied for same cost exchanges plus the shipping charge of $10.00 back to you. A cost of $15.00 is applied if it's a increase in price exchange. We don't exchange or return tire covers that are dirty on either the inside or outside.
** This is for exchange only. No refund will apply to original order ** These fees cover the cost of making a new cover and shipping it back to you. Exchanges will not be process until original is returned.